Welcome to
www.needhours.ca

C.E. Internet Hours Inc.
Accredited Continuing Education Provider for the Provinces of
BC, Alberta, Saskatchewan, Manitoba and Ontario.



Visit FAQ link for some common asked questions.



Contact us to
purchase using a
Canada Post Money Order

We hope the questions and answers below will help you to understand the process here at

WWW.NEED HOURS.CA

If you have a question that was not answered here, please feel free to e-mail us with your question and we will gladly help you out.

  1. Who is needhours.ca?
  2. Where did you get the tests?
  3. How much is a membership?
  4. What other cost are there?
  5. Is it safe to use my credit card number on-line?
  6. How do I know if I failed or passed?
  7. Where are all the pretty pictures on your site?
  8. Do you keep records of the results of my testing?
  9. Can I use the cost of taking the classes as a tax write off?
  10. Can I purchase a block of classes (I.E.) say I need 5 hours could I pay once for all the classes?
  11. Do I need to have my cookies and Java scripting turned on to log in and take the tests?
  12. Where can I get a webpage for my business?
  13. How do I keep track of the tests I have taken?
  14. I am from Alberta, how does it work for us?
  15. How do I download the tests study notes?
  16. I am currently short credits for sickness and disability. Once registered with you on-line how long does it take to get the courses? I need 5 hours before the 1st of February 2003. Edmonton, Alberta
  17. What do I do if I have lost my userID and password?
  18. Is there an alternative to paying by credit card?
  19. What if I hold a license in another province?
  20. Can I repeat a test the following year?
  21. I am an agent from Alberta how often can a test be taken online. If an agent takes a 1 hour class can that class be repeated again next year?

1 - Who is needhours.ca
Needhours.ca is just a domain name; the company who owns the domain is:
C. E. Internet Hours Inc.
602-4th Street South
Box 886
Martensville, SK.
S0K 2T0
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2 - Where did you get the tests?
The tests have been put together by David Ebert CFP, RHU licensed since 1991 in province of Saskatchewan. Dave is an accredited course provider, status since Febuary 8th 1999 by the Insurance Councils of Saskatchewan.
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3 - How much is a membership?
A yearly membership fee is $10.00 plus GST (plus PST Saskatchewan members only). This gives you 365 days to take the tests.
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4 - What other cost are there?
Along with the membership the cost of each one (1) hour CE test is $22.50 plus GST (plus PST Saskatchewan members only)
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5 - Is it safe to use my credit card number on-line?
The answer is yes. We are using a secure server, which means your numbers are safe to use. You will see a small lock at the bottom of your browser when you access the area to sign up. This is a safe guard that the browser companies like Netscape and Microsoft Internet Explorer have implemented for secure reasons. They make sure that you the customer knows when it is safe or not. They can not be fooled. An open lock means it is not safe to give your information. If you're using Internet Explorer double click the lock to see the certificate for our secure server. If using Netscape click the lock and view the certificate.
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6 - How do I know if I failed or passed?
Once you have completed the test, a page will appear with the results. You should print out the page and keep it for your records. You will be required to have a mark of 70% to pass.
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7 - Where are all the pretty pictures on your site?
We have developed this site for quick load times. We understand that not all people have a high speed connection to the internet. By making the site with limited graphics, people in the outlying areas with 28.8 or 33.6 modem do not have to wait for pictures to load. After all you came for content and information.
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8 - Do you keep records of the results of my testing?
Yes we keep records. We do suggest however that you print the results and save the certificate for your personal records in the event of an audit.
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9 - Can I use the cost of taking the classes as a tax write off?
If these classes are a prerequisite for continued professional growth for your job updating, then your receipt is tax deductible. In your case it would be a deduction, as the hours are required to keep your license.
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10 - Can I purchase a block of classes (I.E.) say I need 5 hours could I pay once for all the classes?
Yes you can purchase as many classes as you want. As we know some of you may have to catch up on hours from time to time this means you can purchase the hours you need.
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11 - Do I need to have my cookies and Java scripting turned on to sign up or log in and take the tests?
Yes in order for things to go smoothly for you, make sure that cookies and Java are turned on in your browser. Netscape 6.0 users go to EDIT on the main menu of your browser. Choose PREFERENCES/ADVANCED and check enable Java and check Java script for Navigator. For Netscape 4.7 users go to EDIT on the main menu of your browser. Choose PREFERENCES/ADVANCED check enable Java and check Java script. Also check accept all cookies.

Microsoft Internet Explorer 6.0 users, go to TOOLS on you browsers main menu. Choose INTERNET OPTIONS/SECURITY/CUSTOM LEVEL scroll down to the scripting line check all 3 to enable Java. For cookies choose TOOLS/INTERNET OPTIONS/PRIVACY click the advanced button. Check the override automatic cookie handling. Check accept on first party cookies to access the site.
The default for Java and cookies is set to "on" unless you turned it off.
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12 - Where can I get a webpage for my business?
You can contact us by email and we can help you develop a website for your business. If we can be of any help with this don't hesitate to contact us.
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13 - How do I keep track of the tests I have taken?
In the members area you will see the tests that are available for purchase. Once you have ordered a test it will show in the "Purchased Tests" area. Remember that once you have taken the test it will not be available for purchase again and can not be taken again. This is why it is very important for you to study the "Study Notes" and answer the questions before logging in to the members area and taking the test.

You may also click the Account Info button to view your tests results.

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14 - I am from Alberta, how does it work for us?
For Alberta agents who wish to purchase tests you should read over the information on the "Course Link" to see which tests are available for the license you hold. Once you join Need Hours you will purchase your tests the same way as other members. Just keep in mind the approval of the Alberta Insurance Council for the license you hold. The tests listed are for various license. You are required to obtain only 15 hours regardless of the different licenses you hold. So please check over the approval for your licence.
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15 - How do I download the tests study notes?
You can do it a couple of different ways. If you are using Internet Explorer you can right button mouse click the "Study Notes" link beside the test you have purchased and choose "Save Target As" and save it to a folder/directory of your choice. Using Netscape Navigator you can right mouse button click and "Save Link Target As" and save it to a folder/directory or your choice.

You may also just click the "Study Notes" beside the test you have purchased and when Adobe Acrobat opens you can print it from the screen. You may also save the file from within Adobe Acrobat.

We think saving the file is a good idea, as you may misplace your print out. If you save it you can print it out again if need be. Remember you can only purchase and take the test one time only.
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16 - I am currently short credits for sickness and disability. Once registered with you on-line how long does it take to get the courses? I need 5 hours before the 1st of February 2003. Edmonton, Alberta
It is really a matter of what kind of internet connection you have as to how fast you can download the tests. As soon as you purchase a test you can download it and print it out and take as much time as you need to answer it. Log into the members area at any time and "Take Test". Your results will be given to you as soon as you finish the test. Please print out the page with your results for your records.
The sickness and disability you refer to is under Accident&Sickness.
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17 - What do I do if I have lost my userID and password?
You can email us with your full name and address, and we will email you your information. We do ask that you write your information down and save it in a safe place.
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18 - Is there an alternative to paying by credit card?
Yes you can purchase a test or tests by sending a Canada Post money order to
C.E. Internet Hours Inc.
307 Weyakwin Dr.
Saskatoon, SK.
S7J 4M1
Make payment to C.E. Internet Hours Inc.

Please list which test or tests you would like to purchase so we can set you up to take the test or tests you need. You must also include $10.00 for a membership. If you are from Saskatchewan Please include PST and GST on the membership as well as the test or tests purchased. All other agents outside of Saskatchewan please include GST for membership as well as the test or tests purchased.
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19 - What if I hold a license in another province?
We suggest you contact the insurance council of the provinces that you are licensed in and ask them what requirements they need from you in regard to CE hours.
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20 - Can I repeat a test the following year?
For Saskatchewan travel agents ONLY you may take the test once in each reporting term.
For Saskatchewan agents liciensed for Life, General and Accident and Sickness you may repeat a test only once in a 2 year reporting term. So please make sure that you are not repeating a test or it will not count against your CE requirements. Contact the The Insurance Councils of Saskatchewan if you are unsure.
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21 - I am an agent from Alberta how often can a test be taken online. If an agent takes a 1 hour class can that class be repeated again next year?
There is nothing in the Regulation which states a course cannot be taken over and over again but, that does defeat the purpose and essence of the Continuing Education program. Although there is nothing in the Regulation at present, the AIC may approach the government if there seems to be an abuse or problem in this area.
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If you have a question that was not answered here, please feel free to e-mail us with your question and we will gladly help you out.

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